Q & A

How does UXTesting works?

UXTesting helps you to better understand how your users interact with your products by recording the user experience of prototype, mobile app/web, and desktop/website.

After testers finish the tasks which assigned by you, the recording videos will be uploaded to the UXTesting dashboard. You can easily view all the videos and visualized reports on the collaborative dashboard, which power up your research scope and help you seamlessly communicate insights with your teammates in an effective way.

Can I try out UXTesting first?

Sure thing! We offer a free trial for 14 days without credit card required after you’ve signed up for an account. Unlimited recording usage and all features are supported during your trial.

However, the recording function and data won’t be able to access when you exceed the trial. Don’t worry, we’ll keep your data for few months, and it will resume when you subscribe an active plan.

What happens if I cancel my subscription?

You won’t be able to access your recording data from the dashboard when you cancel your subscription. However, we’ll keep your data for few months. After reactivating your account, everything will be resumed.

How does the payment work?

We charge your credit card automatically at the beginning of every month. The pricing depends on what’s plan you subscribe.

What is a "Video"?

A video is our primary service on our platform in which we record testers’ interaction within the app and gather all the data. It includes both videos capturing testers’ facial expressions and videos capturing the motion on the screen. emotion detection, task assignment, and survey results are also our optional features.

How do I assign a task and survey to my testers?

Login > Select a project > Create task and survey. In the “Invitation tab”, you can send an email included “Testing code” to your testers. Testers can begin testing the task after typing the “Testing code” in “UXTester app” which can download from Google Play or App Store. Moreover, there is “Sequence Mode” that you can turn on to let the testers do each task in sequence or turn off to let them pick the tasks themselves., We strongly suggest adding some surveys for each task to measure satisfaction from testers.

What if I cannot find a right tester?

If you require assistance to start, we are happy to help. Just contact us for more information.
https://uxtesting.io/contact

Does UXTesting support live apps?

Our SDK is approved by Apple Store and Google Play. However, we don’t recommend our customers install SDK on live apps because of privacy issues. Our main focus is on providing a new method to do user research, especially for the development phase. Analytics for live apps is not part of our intentions.

Can I disable UXTesting remotely?

Yes. You can click “Setting“ in the dashboard, and click “Status” to disable it. By changing the status from “Active” to “Inactive”, all the functions of UXTesting will be deactivated.

What about privacy issues from testers?

The mission of UXTesting is to provide user-friendly methods for testing. Please have your testers’ agreement before conducting any tests.