The key to good remote moderated testing is to be thoroughly prepared and organized. Please follow these steps to ensure successful user testing.
Depending on the resources, budget or the travel restrictions, the way how you conduct the user testing will be different. At UXTesting Platform, you will be able to conduct versatile tests including:
Before the research, choose the way you will conduct the test with UXTesting.
Testers fulfil an important role during any user testing. You will need to recruit the “right” testers for your research. UXTesting can help you with all the logistics in the recruitment process and find the right tester that represents your target users. Please request the testers.
UXTesting is a Task-Based platform. For any usability testing, you have the option to customize tasks and surveys for your testers. There is no need to send surveys via other 3rd party services to send surveys. UXTesting’s platform features built-in customized surveys and usability survey templates to speed up your UX research process.
We recommend testing the project by yourself before starting the test to make sure all the tasks and surveys are in order.
After you have gone through these preparatory steps, you are good to start with your first project!
Creating a project means to create a project for testing:
On the UXTesting platform, you will be able to create customized and unlimited tasks and surveys to instruct your testers and ask follow-up questions during any user testing.
Please review the video to see the entire flow to create a project and invite testers or collaborators:
If you want to test an application on the desktop, you can input any website link when creating the project and elaborate on "Task" and "Task Description" to guide the tester to a specific application.
UXTesting supports testing with native applications, prototypes and websites on mobile and desktop devices. Please review the videos below.
Testers perform the test on different devices:
During App Test, if the “Screen Recording” icon doesn’t show on your device, please go to Setting > Control Center > Customize Control and add the function to your Control Center.
See more information: Here
In the Live Session, you will be able to interact with the tester in real-time and see the tester's navigation and how they perform the task.
The UXTesting Live Session supports testing with prototype and website on mobile and desktop devices. Our team is working to test with the native app on mobile now. Please stay tuned for the new update in the near future!
As a Moderator, you can:
As Observers, you can:
UXTesting allows you to collect both qualitative and quantitative data in a single place. By creating custom tasks and surveys, the testers can follow your instructions to perform the test and the entire testers’ journey, and your feedback will be recorded and stored. You will be able to use the UXTesting analytic functionality right after the user testing to immediately discover insights.
Please see the video to learn more on how to review and analyze the video:
In Business and Enterprise Plan, you will be able to download the combined video and use the UXTesting Business Intelligence analytic function:
Based on quantitative and qualitative data collected in the research with UXTesting, you can download the usability metrics report summarizing the data and the key insights to optimize your product.
Please see the video to learn more about reviewing and analyzing the Report on UXTesting:
The UXTesting platform will help you automatically calculate the usability metrics that allow you to quickly determine the performance and how good your product is during the test:
Apart from the usability data, the platform also calculates and presents all the survey data on the pre-survey, task-survey and post-survey in the report. Moreover, the data will be able to export as CSV for further analysis.
UXTesting provides several functions to share the test results with the team and enable the team to do further analysis and validate the concept of design and user journey.
UXTesting is a collaborative platform for you to work together with the team. With the integration with Slack, you will get notified:
To see how to integrate with Slack: https://www.uxtesting.io/slack-integration
UXTesting supports every prototyping platform which provides the “public URL” to view via browser or native prototype app. We support:
Yes, as we understand the language is always a barrier for a global product to test with the local market, you can create the tasks and surveys in any language. Moreover, our iOS, Android and Chrome Extension application, are supporting 10 different languages:
More languages are coming soon. Please stay tuned for updates!
During the Live Session, the Moderator and Observers can use Chrome or Firefox to perform the test.
The tester must download UXTesting Chrome Extension to start the test on Live Session, Self-Test and In-Person test. Please see the operating system that requires:
Windows 7, Windows 8, Windows 8.1, Windows 10 or later
OS X Yosemite 10.10 or later
Screen recording and sharing in MacOS 10.15 (Catalina)
Apple requires grant permission for screen recording and front camera for all apps. Please go to “System Preferences” and select “Security & Privacy”. Then, select Chrome and UXTesting’s checkbox to allow screen recording and front camera.
For more information, please visit: Google Chrome Help
iOS 11.0 or later
For activating the eye-tracking on iOS, the device needs to be iPhone X or later.
Android OS Lollipop (5.0) or later