Client FAQ - UXTesting Platform

The key to good remote moderated testing is to be thoroughly prepared and organized. Please follow these steps to ensure successful user testing.

  1. Decide the workflows of your testing
  2. Recruit Testers
  3. Plan the research in detail
  4. Try to test the project by yourself
  1. Decide the workflows of your testing:
  2. Depending on the resources, budget or the travel restrictions, the way how you conduct the user testing will be different. At UXTesting Platform, you will be able to conduct versatile tests including:

    • In-Person Test (Face to Face Test)
    • Self-Test (Remote Unmoderated Test)
    • Live Session (Remote Moderated Test)

    Before the research, choose the way you will conduct the test with UXTesting.

  3. Recruit Testers:
  4. Testers fulfil an important role during any user testing. You will need to recruit the “right” testers for your research. UXTesting can help you with all the logistics in the recruitment process and find the right tester that represents your target users. Please request the testers.

  5. Plan the research in detail:
  6. UXTesting is a Task-Based platform. For any usability testing, you have the option to customize tasks and surveys for your testers. There is no need to send surveys via other 3rd party services to send surveys. UXTesting’s platform features built-in customized surveys and usability survey templates to speed up your UX research process.

  7. Try to test the project by yourself:
  8. We recommend testing the project by yourself before starting the test to make sure all the tasks and surveys are in order.

After you have gone through these preparatory steps, you are good to start with your first project!

Creating a project means to create a project for testing:

  1. Native App on the mobile device
  2. Prototype / Website on the mobile device
  3. Prototype / Website on the Desktop device

On the UXTesting platform, you will be able to create customized and unlimited tasks and surveys to instruct your testers and ask follow-up questions during any user testing.

Please review the video to see the entire flow to create a project and invite testers or collaborators:


If you want to test an application on the desktop, you can input any website link when creating the project and elaborate on "Task" and "Task Description" to guide the tester to a specific application.

Related FAQ:

  • Which prototyping tools does UXTesting supports? Link
  • How to recruit testers from UXTesting? Link

UXTesting supports testing with native applications, prototypes and websites on mobile and desktop devices. Please review the videos below.

Testers perform the test on different devices:

  • Desktop:
    • Prototype and website or app
  • iOS:
    • Prototype and mobile web test
    • App Test


During App Test, if the “Screen Recording” icon doesn’t show on your device, please go to Setting > Control Center > Customize Control and add the function to your Control Center.

See more information: Here

  • Android:
    • Prototype and mobile web test
    • App Test

Related FAQ:

  • Which prototyping tools does UXTesting supports? Link
  • How to recruit testers from UXTesting? Link

In the Live Session, you will be able to interact with the tester in real-time and see the tester's navigation and how they perform the task.

The UXTesting Live Session supports testing with prototype and website on mobile and desktop devices. Our team is working to test with the native app on mobile now. Please stay tuned for the new update in the near future!

  1. How the Moderator or Observers perform the test during Live Session:

    • Moderator:

    As a Moderator, you can:

    • Interact with the tester
    • Control the flow of Live Session:
      • Start recording
      • Start task to testers and end task
      • Send Survey to tester
      • End recording
    • Text messages to the tester
    • See the messages from tester and Observers
    • Take notes during the session

    • Observers:

    As Observers, you can:

    • Watch the interaction between Moderator and tester
    • Text messages to Moderator
    • See the messages from tester and Moderator
    • Take notes during the session


    • Being a Moderator or Observer, you have to be a project owner or join the project as a “Collaborator”.
    • ONLY 1 Moderator can join the session.
    • UNLIMITED Observers can join the session.

  2. How a tester conducts the test during Live Session:

    • Tester conduct the test on desktop:


    • Which prototyping tools does UXTesting supports? Link
    • How to recruit testers from UXTesting? Link

UXTesting allows you to collect both qualitative and quantitative data in a single place. By creating custom tasks and surveys, the testers can follow your instructions to perform the test and the entire testers’ journey, and your feedback will be recorded and stored. You will be able to use the UXTesting analytic functionality right after the user testing to immediately discover insights.

Please see the video to learn more on how to review and analyze the video:


  • Add Comment: Add the comments in the format of video duration ”mm : ss” and customized comments.

  • Report Issues with Time-Stamp: When you discover any issues that are helpful for the team to identify the usability issues, use the “Report Issue” function to note with a time-stamp and describe the problem so that the team members can review the issues more efficiently.

  • Label the task status: The function enables you to understand the completion rate of tasks by either:
    • Manually label it: By reviewing the videos to see the completion of the tasks, you can label the task status as “Success”, “Fail” or “Partial Success”.
    • Give up during the test: If the tester clicks “Give up” during the test, you will see the task is labelled as “Fail” directly.
    • End URL: If you set up the customized End URL when creating the project, you will see the task is labelled as “Success” once the tester enters the End URL during the test.

  • Share Link: Use the “Share Link” function to share the video to any channel with the team's comments, issue descriptions, and highlight transcripts publicly.

  • iPhone Eye Tracking: On the website or prototype test with devices of iPhone X or above, UXTesting supports eye tracking to understand deeper behavioral patterns.

In Business and Enterprise Plan, you will be able to download the combined video and use the UXTesting Business Intelligence analytic function:

  • Human Emotion Detection: 7 types of emotion including anger, contempt, disgust, fear, happiness, sadness, and surprise to understand human facial expression during user testings.

  • Voice Recognition: Supported 6 different languages including English, 中文 (繁體、简体), Français, Español, Português, Deutsch. The function will eliminate the tedious work to hear the testers' audio. Our system will automatically generate the transcript. You just need to "highlight" the significant segments.

Based on quantitative and qualitative data collected in the research with UXTesting, you can download the usability metrics report summarizing the data and the key insights to optimize your product.

Please see the video to learn more about reviewing and analyzing the Report on UXTesting:

The UXTesting platform will help you automatically calculate the usability metrics that allow you to quickly determine the performance and how good your product is during the test:

  • Customer Happiness Index: The customer happiness index is the metrics based on voice recognition and emotion detection analysis. It indicates the extent of the testers' sentiment throughout the entire test session. The range is from 0 to 100. A higher score means testers feel more positive during tests.

  • Engagement: The engagement score is a reference to understand the degree of testers' engagement with the test project, which is based on the user's transcription. The range is from 0 to infinite. A higher score means deeper user engagement and more feedback during test sessions.

  • Success Rate: Based on the task status, the percentage of tasks that users complete is calculated by the arithmetic mean of all the task status. Success = 1, Partial Success = 0.5, Fail = 0

  • Post-Survey Template:
    • System Usability Score (SUS): The industry-standard score provides you to evaluate and measure the usability of your products. There are 10 item questionnaires with five response options for testers, scaled with a range from 0 to 100. Based on the research, the SUS score above 68 would be considered above averages.

    • Net Promoter Score (NPS): The metrics used in measuring the loyalty of customers to a company. NPS can range from -100% (only detractors) to +100% (only promoters). A positive score indicates that the promoters outnumber detractors, while a negative score shows poor customer loyalty, with detractors outnumbering promoters.

  • Issue Numbers: Record the number of issues that are discovered by your team. The Issue Numbers will give you the overview to see the severity and amounts in different tasks.

Apart from the usability data, the platform also calculates and presents all the survey data on the pre-survey, task-survey and post-survey in the report. Moreover, the data will be able to export as CSV for further analysis.

UXTesting provides several functions to share the test results with the team and enable the team to do further analysis and validate the concept of design and user journey.

  • Share Link: Use the “Share Link” function to share the video to any channel with the team's comments, issue descriptions, and highlight transcripts publicly.

  • Download the Videos: Download the combined videos to provide team members with visible data to see the users' behavior.

  • Download the Report as an Excel: Download the Usability Metrics and the Quantitative Data as an Excel for further analysis.

UXTesting is a collaborative platform for you to work together with the team. With the integration with Slack, you will get notified:

  1. A tester completed a test
  2. A collaborator joins your project
  3. Someone leaves comments or reported issues

To see how to integrate with Slack:

UXTesting supports every prototyping platform which provides the “public URL” to view via browser or native prototype app. We support:

  • Axure
  • Adobe XD
  • Figma
  • Flinto
  • Framer X
  • InVision
  • Marvel
  • ProtoPie
  • Principle
  • Atomic
  • Sketch

Yes, as we understand the language is always a barrier for a global product to test with the local market, you can create the tasks and surveys in any language. Moreover, our iOS, Android and Chrome Extension application, are supporting 10 different languages:

  • English
  • 中文 (繁體、简体)
  • Français
  • Español
  • Português
  • Deutsch
  • Dutch
  • Vietnamese
  • Bahasa Indonesia
  • Thai ภาษาไทย

More languages are coming soon. Please stay tuned for updates!

  1. Desktop Compatibility:

    During the Live Session, the Moderator and Observers can use Chrome or Firefox to perform the test.

    The tester must download UXTesting Chrome Extension to start the test on Live Session, Self-Test and In-Person test. Please see the operating system that requires:

    • Windows OS:

      Windows 7, Windows 8, Windows 8.1, Windows 10 or later

    • Mac OS:

      OS X Yosemite 10.10 or later


    Screen recording and sharing in MacOS 10.15 (Catalina)

    Apple requires grant permission for screen recording and front camera for all apps. Please go to “System Preferences” and select “Security & Privacy”. Then, select Chrome and UXTesting’s checkbox to allow screen recording and front camera.

    For more information, please visit: Google Chrome Help

  2. iOS:

    iOS 11.0 or later

    For activating the eye-tracking on iOS, the device needs to be iPhone X or later.

  3. Android:

    Android OS Lollipop (5.0) or later

Please contact us or send an email at and we will guide you through this process.