Fireside Chat Recap: How Multi-Disciplinary Backgrounds Can Aid in UX Practices
On Friday (29 May), UXTesting Inc. organized a virtual fireside chat about “How Multi-Disciplinary Backgrounds Can Aid in UX Practices” with attendees coming from various countries across Asia and Australia. The session was joined by Aldrich Huang, CEO and Co-founder of UXTesting.io and David Di Sipio, Experience Designer & Psychologist, Founder UX Psychology Meetup and Designing Behaviour Podcast.
During the hour-long fireside chat session, we discussed how coming from a multidisciplinary educational and professional background impacted the way they approached their current UX career. Aldrich shared about his experience coming from a legal background and David likewise shared about his experience coming from a psychology background.
Transitioning into a UX Career:
Career transitions are often challenging as it puts one in an unfamiliar position with many around them speaking different industry lingos and languages.
For David, this transition was a tough one. To get a foot in the door, he interned at several different companies, went for educational boot camps, hack weekends, volunteered at events, and started a community, UX Psychology Meetup, to get more projects. He learned all the new industry terms and developed new skill sets to aid this transition.
For Aldrich, his transition was different from David’s as he went from his legal job to becoming the Co-founder and CEO of UXTesting. On top of learning about business development and managing a company, he also had to learn how to use powerful UX reports that have the right composition, comparison, relationship, and distribution.
Positioning Yourself for a UX Position Without a UX Background:
Competing with other applicants who might have had more experience in UX might be intimidating. It is crucial to have the right mindset, draw similarities between your previous position, and explain how that will put you in an advantageous position for your applied position.
For David, having a background in Psychology allowed him to better empathize with others and understand them better. His previous experience also trained him to ask the right questions and be a better listener. These qualities are highly desired in the UX field as well, making him a good fit for the industry. He also advised the attendees to have a strong elevator pitch so that they can roll off their tongue and have good referrals when trying to switch industries.
For Aldrich, his legal background trained him to be consistent with the terms used in reports, customizing the communication styles for different audiences, and mentioning the conclusion before the nitty-gritty details. Those factors allowed him to effectively lead UXTesting.io, coming up with concise and consistent UX reports for clients with clear findings and recommendations. He is also well oiled to listen and understand the business goals of clients before translating them into a research plan.
Important Values for UX Practitioners to Possess:
Both speakers agreed that UX practitioners should:
Be a good communicator, working closely with different stakeholders and across different departments
Have the ability to translate business goals into research plans
Pay attention to details
Be visionary. When convincing businesses to invest in UX, it is important to not just focus on their existing problems but also about how it will benefit them in the future and ride on the current trends
Looking into the Future
The fireside-chat session ended with both speakers discussing the future of UX, especially as the world is slowly shifting towards a post-pandemic world. Aldrich believes that the use of artificial intelligence will be widely adopted moving forward. With remote usability testing becoming increasingly popular, accelerated by the global pandemic, more companies are seeking ways to ensure that these remote usability testings are able to provide accurate insights about the customer sentiments when using their products. Artificial intelligence will be able to help the UX practitioner flag out changes in emotions and label them accordingly. With more accurate testing, remote usability testing will soon become the default mode of usability testing in the near future.
This article provided useful and practical tips that were discussed during the UXTesting’s webinar on “How Multi-Disciplinary Backgrounds Can Aid in UX Practices”. At UXTesting, we provide remote user insight solutions to enterprises that can help further your UX research. For questions or more information about how UXTesting can help your company, please contact us on firstname.lastname@example.org.