Webinar Recap: Best Practices On Becoming a Remote UX Practitioner

Image 1: Webinar “Best Practices On Becoming a Remote UX Practitioner”


Last Friday (23rd April), UXTesting Inc. organized a virtual webinar about “Best Practices On Becoming a Remote UX Practitioner” with attendees coming from 16 countries across Asia and Europe. The webinar hosted in fireside chat-style was joined by Aldrich Huang, CEO and Co-founder of UXTesting.io and Peter Horvath, Strategy and Experience Design Consultant at holistique.design and Co-Founder of Service Design Network Swiss Chapter.

During the live webinar, we discussed the challenges of remote working and remaining productive while working remotely, differences between in-person and remote usability testing, tips on conducting remote usability testing and generating UX reports, and many more. In this article, we will be summarizing the key learnings from the webinar that can be effectively incorporated into the current UX landscape.


Remote Work: The Art of Staying Productive

Staying productive while working remotely might be a challenge for many people transitioning into this work style. While it might be tempting to work in your pyjamas or from your couch, it might hinder productivity and affect your performance. 

Here are 3 tips from the speakers to improve your productivity while working from home:
  1. Set up spatial boundaries, meaning to dedicate an area in your house for you to work. Having separate spaces work and rest conditions your brain to differentiate work from rest, driving focus, and increasing output. 

  2. Physically prepare yourself to work. Actions like putting on your work attire signal your mind that you are ready to be productive and can have powerful psychological effects in influencing productivity. 

  3. Set aside a specific time to get work done daily. This creates a routine, making it easier for you to adapt to a remote work environment and ensure you are delivering your services in a timely manner. 


Remote UX Research: Adapting to New Business Need

When conducting remote UX research, focus on:
  1. Reducing your tester’s anxiety through small talk, lowering the likelihood of the tester’s actions being affected due to the pressure of the current situation.

  2. Make a note in your test report that the session was conducted during this period to account for discrepancies between the “normal” test and the “COVID-19 Period” tests

  3. Equip yourself with several tools to assist you. Think of ways to creatively make use of the available tools to aid you in this process. 

While many companies might choose to scale back on usability testing due to the decrease in revenue during this period, convincing clients to take up such projects will be challenging. You can try emphasizing the importance of conducting usability testing by presenting statistics on how it helps businesses across several industries achieve growth.

You can also encourage the company to take this chance to get insights on how customers really feel and interact with their product during an extraordinary time like this. During times of crisis, users tend to strip away secondary things and focus on using only things that are necessary to them. Finding out such insights may shed a light on how crucial their product is to their customers and can help improve their company’s risk management strategies.



UX Work: Generating Better UX Reports

When generating UX reports, it is important to deliver your reports in a concise manner. Instead of focusing on the design of the report, think about how you are going to deliver the key message to your clients. 

The first 3 pages of your report should contain information such as:
  • The problems you have found
  • The solution you are proposing 
  • The objective data to help you arrive at your conclusions
If you are putting together a presentation to present your findings, doing away with transitions will make your presentation seem more professional and less distracting.

Instead of delivering your findings in the usual “polished” style, such as in a report or presentation deck, you can also consider sending your customers the raw data and walk them through some of the steps and techniques of interpreting the data. Since most of the information processing is being done virtually, teaching your customers ways to process the raw data allows them to make their own conclusions and have a better understanding of how a UX report is being generated. You can also choose to mix some processed data in it to suit the needs of your clients.



One Piece of Advice to Remote UX Practitioners

In trying times like this, it is important to ensure that you maintain your drive to communicate effectively with your clients and continue to deliver quality results. During your free time, you can also take advantage of the countless free resources available such as webinars and e-books to upskill yourself to become better UX practitioners. 

Image 2: Virtual Group Picture Webinar


This article provided useful and practical tips that were discussed during the UXTesting’s webinar on how to improve remote working for UX practitioners. At UXTesting, we provide remote user insight solutions to enterprises that can help further your UX research. For questions or more information about how UXTesting can help your company, please contact us on social@uxtesting.io.





Authors

UXTesting
Official
Yang Mei Asscheman
Marketing Manager at UXTesting
Shi Ning Peh
Marketing at UXTesting