Increasing remote work productivity with UX leadership

Image 1: 3 Factors of User Experience

More companies are transiting into a remote working style. However, many employees are not familiar with remote working and face difficulties with balancing work and life. Last week, @UXTesting hosted the virtual webinar to talk about “How Leaders Can Improve Remote Communication Through Good UX”. In this article, we will shed some light on how to manage the remote team and how to keep productivity high in your organization.

Before delving into the content below, we would like to clarify that the “User” of User Experience is not just talking about the real users, customers, which is what we call “stakeholders”. In this article, the focus will be placed on how to improve communication with “Internal stakeholders”, meaning the boss, supervisors, and colleagues.

Generally, there are 3 factors of UX, “Easy”, “Efficient” and “Useful”. Definitely, you can find more information and detailed factors from different theories but usually it is better to use simple language to make your audience understand. With the 3 factors mentioned above, there are 3 actionable tips for you to follow:

Image 2 Resources:

1. Mindset Change — From “What I want to say” to “What I want the receiver to understand”

People are subjective, and the language we speak depends on our own experience, expertise, and environment. We usually speak from our own perspective because we try to reach the goal and move forward, but would you speak professionally to a third grader? That is the key point. You want to teach and coach the third graders to understand you. 

At the working space, we know of course there are no third graders there. However, we should always think about the following key points before starting a conversation:
Where can I find useful information?

Who may know the useful information

Who may find out the useful information?

Who has experience with current issues?

How to be a good bridge between colleagues?

Do they have the same background?

Do they speak the same language? 
After taking these questions into consideration we can transfer the conversation into a story. The structure of the story could be:

The Goal

What is the current problem

To whom or which department you’ve talked about this

Any potential solutions from you but invite the team to give the feedback

2. Better Reading Experience

Regardless of an email or a presentation, we always have to care about the reading experience, especially for remote work.

The following example might clarify how to create a better reading experience, Tony is a business person in the company and he faces the complaint from clients. He would like to ask the development team to develop 2 more features. Then he wrote the message to Peter (Lead of Development) on Slack:

Image 3: Long Message

This is a typical long and bad reading experience message, there are even no action items from the asker to move forward.

Taking the 3 factors of UX, Easy, Efficiency and Usefulness into consideration, the message can be rewritten as follow:

Image 4: Logical Message

Do you see the differences? The second email Tony wrote is providing useful information including the screenshot and the reproduction video for Peter to easily and efficiently understand what happened. Therefore, in order to provide a better reading experience, these may help:

  • Step by Step: Listing
  • Chart / Form / Table : Visualization 
  • Logic : Why, What and How
  • Hand-drawing: VIsualization

Image 5: Logic

3. Fixed 30 minutes meeting

One of the most expensive things the corporate waste is communication cost. Long meetings with no decision and action items can make your employees exhausted and stagger productivity. Remote communication can sometimes be more complicated compared to face-to-face meetings. Hence, to overcome any challenges or difficulties, it is recommended to set up 30-minute meetings.

Before the meeting you can prepare:

  • Short Introduction of the attendees except me
  • Summarize the agenda 
  • Key topics 
  • What expectations of this meeting

After the meeting you can prepare: 

  • Send the follow-up email
  • Check all key topics we’ve discussed
  • Action Items

Prepare for the meeting earlier and make the time as the biggest value.

The key to user experience is to improve, optimize and even provide a premium to the internal and external stakeholders. What can we do to support this? The answer is data! No matter visualization chat or video, the UX data can tell what happened and how to improve it.

We hope this article provided some useful and practical tips on how to improve communication, increases productivity during remote working. At UXTesting, we provide remote user insight solutions to enterprises. In case of questions or for more information about how UXTesting can help your company, please contact us on